D365 - Unable to select “Parts Return” as an Event Code.

Question:

Having an issue with creating an RMA return sales order in D365. I am unable to select “Parts Return” as an Event Code. Can someone please assist.

Answer:

Service Manager sets up Event Codes.

After taking a look at this work order and its related service tasks, I discovered that the service object type, a Takumi U800, does not have any "Event codes" setup. I called Mark and he mentioned that he would take a look and set-up these "Event codes" so that you are able to select "Parts return".

Thanks!

Cheers,
Brayden Short

Creation date: 9/22/2023 11:15 AM Updated: 9/22/2023 11:15 AM

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Dynamics 365 Finance & Operations