AX on Julie Thursten does not accept anu keyboard input
Question:
Morning
Answer:
Christo,
Tel +44 (0)1494 477903 (Direct)
Mobile l: +44 (0)7496 800825
Christo,
Morning
AX on Julie Thurston does not accept any keyboard input, she cannot update or start and search any information. All the other apps works as it should on her PC
Answer:
Christo,
Please have Julie share her screen with me.
Ryan
Ryan
Ryan, we have done that several times already, but have we just did it again and is the problem still with us. She can type in any of the other applications just not in AX
Best Regards
Christo Moolman
Social Media
IT Coordinator
Hurco Europe Ltd
12 Merlin Centre, Lancaster Road
Cressex Business Park
High Wycombe
Buckinghamshire
HP12 3TB
12 Merlin Centre, Lancaster Road
Cressex Business Park
High Wycombe
Buckinghamshire
HP12 3TB
Tel +44 (0)1494 477903 (Direct)
Mobile l: +44 (0)7496 800825
E-mail
MoolmanC@hurco.com
Christo,
Have you rebooted Julie's PC? This sounds like a PC issue and not a Citrix issue.
Ryan
Ryan
______________________________________________________________________________________
The screen resolution needs to match when using multiple displays in Citrix.
1920 x 1080 resolved the issue.
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