Question:
Good afternoon,
Is there a way we can settle these items to clear them off the account?
We tried do our normal process but we can’t see the reversing side. Is there a setting or something on our side that would allow us to see the reversing entry?
Ex. 7/31/2019 is when the entry was booked and 8/1/2019 is when it reversed out. 8/1 transaction is the one I can’t see.

When they try to settle this for a customer:
one shows up but the 8/1 transaction is missing. see below:
How can we settle this?
Thank you,
Bret Allen
Answer:
I believe the transaction needed to be approved to get this to work.
It shows up on the settlement screen now:
Eric